Welcome to Payfac24
Have you noticed an entry labeled “Payfac24” on your account statement and want to know what it refers to? We can help you identify the payment and provide you with the correct contact information.
Payfac24 is not a payment institution, nor is it the entity that debits accounts or a party to contracts with end customers. We operate on behalf of affiliated companies, supporting them in the technical and procedural aspects of payment processing, including as an intermediary in factoring or debt collection processes.
Our role in the payment process
Payfac24 operates in the background of the payment processing.
This means that payments are not processed on behalf of Payfac24, but on behalf of the company with which you have entered into a contract. Even if the name Payfac24 appears on your account statement, only that company remains your contractual partner.
Such matters can only be handled by the company with which you have entered into a contract.
How can we help you?
• Assistance with payment identification
• Help in identifying the correct contractual partner
• Structured forwarding of your inquiry to the client company’s customer service department
• Transparent information regarding our role in the payment process
What we cannot take over
• Termination of contracts or changes to contractual terms
• Issuing or sending invoices
• Entering into contracts with end customers
• Matters that must be clarified directly with the relevant contractual partner
Frequently Asked Questions
The charge was made at the request of the company with which you have a valid contract.
Please check the payment description shown for the transaction. It usually includes the name of the company making the payment.
No. Payfac24 is not a party to the contract and does not make decisions regarding contractual terms, terminations, or invoices.
Please send your notice of termination directly to the company with which you entered into the contract. We would be happy to assist you in identifying the appropriate contact person or forward your inquiry.
Please use our contact form. We will log your request and forward it in an organized manner to the appropriate customer service department of your contractual partner.
Since Payfac24 is not your contractual partner and does not have access to the terms of your contracts or your customer data, only the contracting company is authorized to handle contract terminations and changes to contractual terms.